Oracle Customer Data Management (CDM)
Master Oracle Customer Data Management (CDM) and learn how to manage, cleanse, govern, and maintain high-quality customer master data across enterprise systems. This intermediate-level course covers customer data management, data quality, duplicate prevention, customer 360, data governance, and Oracle Fusion applications through hands-on training and real-world business scenarios.
Course Description
The Oracle Customer Data Management (CDM) course at Dhruv Technologies is an intermediate-level training program designed for data professionals, business analysts, MDM consultants, CRM professionals, ERP consultants, and IT professionals who want to build expertise in managing enterprise customer data using Oracle Customer Data Management.
This course provides comprehensive knowledge of Oracle CDM, enabling learners to create and maintain a single, trusted source of customer information across enterprise applications. Participants will learn how organizations manage customer master data, eliminate duplicate records, improve data quality, standardize customer information, and support business operations with accurate and reliable customer data.
The curriculum covers Oracle Fusion Customer Data Management architecture, customer data models, customer profile management, duplicate identification, matching rules, survivorship, data quality management, customer hierarchies, data governance, security, workflows, integrations, REST APIs, and reporting. Learners will also understand how Oracle CDM integrates with Oracle ERP, Oracle CRM, Oracle Sales Cloud, Oracle CX, and other enterprise applications.
Through practical labs, real-world case studies, and enterprise implementation projects, participants will gain hands-on experience in configuring customer data models, managing customer records, implementing business rules, and improving customer data quality across organizations.
By the end of this course, learners will be able to implement Oracle Customer Data Management solutions that help organizations improve customer relationships, enhance business decision-making, and maintain trusted customer information across enterprise systems.
Trainer
A
Amit Shah
Senior Laravel Trainer
10 years experience
Amit has trained 2,000+ students and worked on enterprise Laravel applications for fintech and e-commerce clients.
Technologies Covered
Oracle Customer Data Management (CDM)
Oracle Fusion Applications
Oracle Fusion Cloud
Customer Data Management Fundamentals
Customer Master Data
Customer 360
Customer Data Quality
Duplicate Identification
Match & Merge
Survivorship Rules
Customer Hierarchies
Customer Data Governance
Customer Profile Management
Reference Data Management
Business Rules Configuration
Oracle REST APIs
Oracle Security & Roles
Workflow Management
Data Import & Export
Oracle Reporting & Analytics
Projects
- Customer Master Data Implementation
- Customer 360 Solution
- Customer Data Quality Improvement
- Duplicate Customer Record Management
- Match & Merge Configuration
- Customer Hierarchy Implementation
- Customer Data Migration Project
- Customer Data Governance Solution
- Oracle CDM Integration Project
- End-to-End Oracle Customer Data Management Implementation
FAQ
Business Analysts, MDM Consultants, ERP Consultants, CRM Professionals, Data Engineers, Database Professionals, and IT professionals interested in Customer Data Management.
Basic knowledge of SQL, databases, data modeling, ERP/CRM concepts, and master data management is recommended before enrolling.Basic knowledge of SQL, databases, data modeling, ERP/CRM concepts, and master data management is recommended before enrolling.
Oracle CDM is widely used in Banking, Financial Services, Retail, Healthcare, Manufacturing, Telecommunications, Insurance, Government, and large enterprise organizations.